The introduction course provides the participant with an oversight on the requirements of ISO 9001:2015 standard regarding Quality Management. This course is designed for personnel who are not involved or responsible for the Quality Management Systems but do have an impact on the company overall quality management.
The course prepares the participant to understand a brief description of the Quality Management Systems standard requirements as well as importance of Quality Management as a tool to ensure compliance with customer requirements and continual improvement.
It demonstrates how Quality Management contributes to the day-to-day business operations through the effective application and management of resources.
Who Should Attend?
- General operational staff;
- Management and supervisors:
- Staff working with customers or public
- Those with an interest in Quality Management System.
Duration: 3 hours per session. Can accommodate up to 10 people per session.
The implementation course provides the participant with an in-depth level of knowledge on the requirements of ISO 9001:2015 standard.
Our course is designed for personnel who are responsible for the development and implementation of the Quality Management Systems.
A practical application of the standard requirements provides the participant with in-depth knowledge regarding the development, implementation and maintenance of the Quality Management Systems requirements.
The implementation course prepares the participant to understand the requirements for auditing preparation as well as importance of Quality Management as a tool to ensure compliance with customer requirements and continual improvement.
It demonstrates how Quality Management contributes to the day-to-day business operations through the effective application and management of resources.
Who Should Attend?
- Those with the responsibility for implementation and maintenance of Quality Management Systems based on ISO 9001:2015 requirements.
- Those with an interest in Quality Management Systems especially ISO 9001:2015; and
- Those how would go for internal audit or lead auditor courses.
Duration: 2 Days (Require a minimum of 2 people to be done on-site).
Auditing of quality management systems forms an important part of the process to demonstrate continual improvement, thus the ISO 9001:2015 standard requires that the quality management system must be audited on a periodic basis. The Internal Auditor Course is designed for persons to plan, conduct and report on internal audits.
The course material is based on sampling methods, interviewing techniques, effective listening skills, compiling non-conformities and value-added report writing. Special emphasis is devoted to causing of non-conformances and effective development of corrective action requests.
The internal auditor course is designed specifically those individuals responsible for carrying-out internal audits in accordance to ISO 9001:2015 standard requirements.
The course provides participants with opportunity to audit against procedures written for real world applications. Participants are exposed to real life scenarios and are equipped to conduct internal as well as supplier audits in a professional manner.
Auditor roles and responsibilities including personal behaviour is also covered as well as the documentation forming part of the internal audit as well as supplier audit process and audit objectives, audit scope and audit criteria.
Who Should Attend?
- Internal Auditors
- Quality Managers
- Operational Manager.
- Those who want to perform 2nd party internal auditing or supplier audits based on the ISO 9001:2015 requirements.
- Those with an interest in auditing principles regarding the quality management systems based on ISO 9001:2015 requirements.
- Those developing a quality management system based on ISO 9001:2015 requirements.
Pre-Requisite
- Successful completion of an ISO 9001:2015 Implementation.
- Good understanding of the ISO 9001:2015 standard.
Duration: 3 Days (Requires a minimum of 2 people to be done on-site).